Compliance & Ethical Recruitment
Semiconductor and MNC clients are increasingly audited on the labour behind their products. This page sets out how SNS Manpower manages ethical recruitment, worker welfare and grievances, for the procurement and ESG reviewers who need to see it.
Compliance commitments
SNS Manpower Group Sdn Bhd · SSM Reg. No. 202501020894 (1622307-W)
SNS Manpower holds a zero-tolerance position toward forced labour and its common indicators. We align our practices with Malaysian law, including the Employment Act 1955, Act 446 on worker housing, and the Anti-Trafficking in Persons and Anti-Smuggling of Migrants Act (ATIPSOM). We also work to the expectations that RBA-audited clients place on their labour supply chain, so that our conduct stands up to the same scrutiny our clients face.
Workers retain custody of their own passports and travel documents at all times, as required under Malaysian law. SNS Manpower does not hold or confiscate worker documents. We provide accommodation managed to Act 446 standards, reliable transport between housing and worksites, and clear channels for workers to raise concerns. We treat welfare as an operational responsibility rather than an afterthought. Decent living conditions, correct and on-time pay, and a route to be heard are the baseline of how we manage the workforce in our care.
Workers and third parties can raise concerns directly with SNS Manpower through a dedicated grievance channel, using the form on this page or the phone number listed below. Reports can be made confidentially. We take every report seriously, review it, and act where action is warranted, without retaliation against anyone who raises a genuine concern. An accessible grievance mechanism is a core expectation of responsible labour-supply audits, and a practical safeguard for the workers we place.
Our practices are aligned with Malaysian law, including:
Our compliance process
Every placement follows the same documented path. Records are kept current and available for client or third-party audit at any time.
We capture your job specification, covering the role, headcount, skills and shift pattern, and open a documented file for the placement. Everything that follows is recorded against this file.
Candidates are sourced from approved countries of origin and screened against your specification. Selection, consent and pre-departure steps are documented at every stage.
Work permits and immigration documentation are processed through official government channels, and FOMEMA medical screening is scheduled and tracked.
Workers are mobilised to site, housed in accommodation managed to Act 446 standards, and transported to and from work. Arrival and induction are logged against the placement file.
Payroll, permit renewals, medical re-screening and welfare are managed throughout the contract, with records kept current and available for client or third-party audit at any time.
Grievance channel
Workers and third parties can report a concern about recruitment, wages, accommodation, documents or treatment directly to SNS Manpower. Reports can be made confidentially, and we do not retaliate against anyone who raises a genuine concern.
You can also call or WhatsApp us directly:
+60 12-437 4238Reports submitted here are sent to SNS Manpower and tagged as a grievance. Provide as much detail as you can. Contact details are optional if you wish to remain anonymous.
